Customer return! InfiRay Eye III E3 Max thermal camera - Easy-to-use device that also takes photos and records video!, Lempäälä

Customer return now on offer!

The item has been serviced; see the service report below.

InfiRay
Service report

The following item has undergone a thorough service inspection in accordance with the manufacturer’s tests and quality control.

Problem description

After the previous repair the device booted normally only once; after that the thermal image turned completely grey.

Actions taken

Once the device’s intermittent boot issues and UI loading errors were confirmed, the technician updated the user interface (UI) version.

The device was extensively tested by powering it on many times using both the lens cover activation and the zoom wheel. After testing it was confirmed that the issue had been resolved.

Service log

• 1.26 No problem observed at the first inspection.

• 1.26 After several restarts the problem was confirmed. The device fails to boot intermittently. Sometimes it starts and operates normally, but at other times UI components do not load and the thermal image freezes.

• 1.28 UI version updated.

• 1.28 About 10 restarts with the lens cover – all worked normally after the update.

• 1.28 About 10 restarts using the zoom wheel – all worked normally after the update.

The new Eye III series introduces a redesigned form factor for thermal cameras.

32 GB internal memory for storing images and video, and a Wi‑Fi module that allows up to 4 simultaneous connections.

The Eye III series features a built‑in infrared illuminator and a proprietary, high‑performance VOx sensor that delivers a vivid, highly detailed thermal image.

The built‑in IRay detector and powerful MatrixTM algorithm ensure high image quality, excellent contrast and automatic image enhancement.

The InfiRay Eye III series is a pocket‑sized thermal camera for outdoor observation at night and in low light.
Eye III reveals the environment and helps you see people, objects and animals at distances up to 1,000 metres.

Easy to use — also takes photos and records video

• Resolution: 384 x 288 pixels

• Pixel size: 12 μm

• Frame rate: 50 Hz

• Lens: 35 mm

• Field of view: 7.5 x 5.7°

• Display resolution: 1440 x 1080 pixels

• Magnification: 5–20×

• Max battery life: 8 hours

• Dimensions: 180 x 45 x 45 mm

• Weight: < 500 g

• Detection range: 1,818 m (target size 1.7 x 0.5 m)

  
  

Delivery to a Posti or Matkahuolto service point in approximately 2–5 working days from payment. Collection can be arranged from Lempäälä on weekdays between 08:00 and 16:00. Ask our customer service for more information about pickup.